Terms & Conditions

INTRODUCTION

Welcome to OBS Interiors, doing business as Carr Designs (“we,” “our,” or “us”). We are committed to delivering high-quality, professional-grade interior restoration and reconditioning services, as well as premium parts and components.

These Terms and Conditions (“Terms”) apply to all estimates, invoices, purchases, and services provided by either OBS Interiors or Carr Designs. By requesting an estimate, purchasing a product, scheduling a service, or purchase a service you agree to be bound by these Terms.

We reserve the right to update or amend these Terms at any time. Any changes will be effective immediately upon posting on our website.

AUTHORIZATION

- By signing or approving an estimate, paying a required deposit, delivering or shipping property to us, or otherwise authorizing a project, the customer authorizes OBS Interiors LLC, doing business as Carr Designs, to handle, inspect, disassemble, evaluate, repair, restore, refinish, upholster, modify, and otherwise perform the approved work on the customer’s property.

- Authorization is limited to the approved project scope and any changes subsequently approved through written communication, an updated estimate, an invoice, or another written agreement.

The customer understands that inspection, documentation, cataloging, material research, color evaluation, project coordination, disassembly, and other preparatory work may be required before physical restoration or production work begins.

ESTIMATES

- We make reasonable efforts to provide accurate estimates. However, an estimate is not a fixed-price quote, guaranteed price, or promise that the final cost will equal the estimated total.

- Initial estimates are prepared using information, descriptions, photographs, and other details provided by the customer. Because we may not have the customer’s property in our possession when preparing the initial estimate, its actual condition, construction, previous repairs, hidden damage, material requirements, and complete scope may not yet be known.

- After the customer’s property is received, we may document, catalog, inspect, and evaluate the items before finalizing the project scope. We will also confirm applicable materials, colors, designs, services, and other project details with the customer.

- If the inspection or confirmed project details differ from the information used to prepare the initial estimate, we may revise the estimate before proceeding. The revised estimate may reflect changes in condition, quantity, requested services, labor requirements, materials, parts, supplies, outside services, shipping, or other project-related costs.

Estimates may also change because of:

• Previously unknown or concealed damage;

• Deterioration discovered during cleaning, disassembly, stripping, repair, or production;

• Changes in labor rates or supplier pricing;

• Material or part availability;

• Customer-requested additions, alterations, or design changes;

• Additional work required to obtain an appropriate or structurally sound result; or

• Other circumstances that could not reasonably be confirmed when the estimate was prepared.

- If the customer changes the project after details have been approved or work has begun, the customer is responsible for additional labor, materials, supplies, parts, and outside services resulting from that change. This includes work required to reverse, remove, redo, replace, or modify previously approved work.

- Shipping charges and removal or installation labor are not included in an estimate unless specifically stated.

Approval of an estimate authorizes the described scope but does not convert the estimate into a guaranteed or fixed price.

DESIGN REQUESTS & APPROVAL

- Project details are confirmed through written communication before production whenever reasonably possible. This may include colors, materials, stitching, patterns, finishes, modifications, exclusions, limitations, and restricted or protected design elements.

- If a requested material, feature, logo, trademark, copyrighted design, or other element is declined, unavailable, impractical, unsafe, or otherwise excluded in writing, it will not be included in the finished work.

- By approving an estimate and authorizing the project, the customer acknowledges and accepts the project details, limitations, exclusions, and revisions communicated before approval.

Carr Designs is not responsible for assumptions or expectations that contradict the approved estimate, material selections, written correspondence, or other documented project details.

APPOINTMENTS

- A non-refundable appointment deposit is required to secure a scheduled appointment. The appointment deposit reserves limited production-calendar space and must be paid before an appointment is considered confirmed.

- Appointment deposits will be credited toward the customer’s total project balance. The appointment deposit is separate from any initial project payment that may be required after the customer’s property has been received, inspected, and the project scope has been finalized.

- Customers will generally be contacted approximately two to four weeks before their scheduled appointment to arrange for their parts to be shipped or delivered. Different arrangements may be made in writing when appropriate.

- If we agree to accept property without a scheduled appointment as work-in work, the customer understands that scheduled projects receive priority. No particular start date, completion date, turnaround time, or position in the production schedule is guaranteed for work-in projects.

Deposits, Payments & Work Start Policy

- After the customer’s property has been received and inspected, the project details have been finalized, and the applicable estimate has been approved, we will issue an invoice for the initial project payment required to begin work.

-Unless a different amount or payment structure is stated on the estimate or invoice, the initial project payment consists of:

• A non-refundable labor deposit equal to twenty percent (20%) of the estimated labor charges; and

• Full payment for customer-specific, special-order, non-returnable, or project-specific materials, parts, and components that must be purchased for the approved project.

- The labor deposit is an advance against labor charges for the approved project. It does not, by itself, represent an invoice for a particular number of completed labor hours.

The labor deposit will be applied as a credit against the first progress invoice or subsequent progress invoices until it has been fully applied.

- Normally stocked shop supplies and consumable materials may be invoiced as they are used or included on the final invoice.

- Most customer-specific, special-order, and project-specific materials, parts, supplies, and components cannot be returned to our suppliers after they have been ordered. Payments made for these purchases are therefore non-refundable.

- Work may be withheld until all required approvals, selections, deposits, material payments, and other initial project payments have been received.

- If the approved project scope changes materially, additional labor-deposit or project-specific purchasing requirements may apply before the added or revised work proceeds.

PROGRESS INVOICING

Carr Designs may issue progress invoices during a project for:

• Labor performed;

• Materials, parts, or supplies used or purchased;

• Outside or subcontracted services;

• Work completed on individual items; or

• Portions of the project that have been completed or substantially completed.

- Progress invoicing may be used at our discretion, particularly for larger, extended, delayed, phased, or otherwise lengthy projects. The entire project does not need to be completed before a progress invoice is issued.

- Progress invoices are due upon receipt unless otherwise stated on the invoice.

If a progress invoice remains unpaid for more than seven consecutive calendar days, Carr Designs may pause all work until the outstanding balance has been paid in full.

- A payment-related pause may affect production scheduling and extend any previously estimated completion timeframe. After payment is received, work will resume as scheduling and production availability reasonably allow. The project’s former position in the production schedule and any previously estimated completion timeframe are not guaranteed following a payment-related pause.

- All applicable deposits and previous payments will be credited toward the customer’s total project balance. A deposit credit may appear as a separate negative line item on a progress or final invoice.

FINAL PAYMENT & PROPERTY RELEASE

- A final invoice will be issued when the project is complete.

- All applicable appointment deposits, labor deposits, progress payments, and other applicable credits will be deducted from the final project balance.

- Return shipping and handling will be calculated and added at that time when applicable.

- Final payment is due upon receipt unless otherwise stated on the invoice. Customer property will not be released for pickup or return shipment until the account balance has been paid in full.

- Tracking information will be provided after a return shipment leaves our facility when tracking is available.

PROJECT CANCELLATION OR TERMINATION

The customer may request cancellation of a project, but all previously paid appointment deposits, labor deposits, progress payments, and payments for customer-specific, special-order, non-returnable, or project-specific materials, parts, and components remain non-refundable to the extent permitted by law.

If a project is canceled after work has begun, the customer remains responsible for:

• Labor already performed;

• Materials, parts, and supplies used or purchased;

• Completed or partially completed work;

• Outside or subcontracted services;

• Applicable storage charges;

• Shipping and handling; and

• Any other amounts incurred through the effective cancellation date.

- Carr Designs reserves the right to terminate or discontinue a project when reasonable business grounds make continued performance impractical, inappropriate, unsafe, excessively disruptive, or otherwise unreasonable.

These circumstances may include:

• Abusive, threatening, harassing, deceptive, or excessively disruptive conduct;

• Repeated failure to communicate or cooperate as reasonably necessary;

• Repeated or unresolved payment issues;

• Unreasonable interference with the work;

• Demands that materially conflict with the approved scope, our policies, professional standards, or safe and appropriate repair practices; or

• Other circumstances that materially impair our ability to continue the project reasonably.

- If Carr Designs terminates or discontinues a project, all previously paid deposits remain non-refundable. The customer remains responsible for labor performed, materials used or purchased, completed or partially completed work, applicable storage charges, shipping and handling, and other amounts incurred through the effective termination date.

- Any applicable deposit or prior-payment credit will be reflected on the closing invoice. Any remaining balance must be paid in full before the customer’s property is released or shipped.

CUSTOMER-PROVIDED MATERIALS

- Carr Designs uses trade-grade professional materials obtained from verified suppliers.

- Customers may not provide their own upholstery materials, coatings, adhesives, supplies, parts, or other production materials unless specifically approved by Carr Designs in writing before the project begins.

- Approval of a customer-provided item does not create a warranty regarding its quality, durability, suitability, availability, performance, or compatibility unless expressly agreed to in writing.

SUPPLIES & MATERIALS

QUALITY OF MATERIALS

- We use professional materials and supplies selected for their intended application. These may include automotive upholstery materials, professional coating systems, adhesives, repair products, padding, thread, preparation chemicals, and other trade-grade products.

- Specific products may change based on application requirements, availability, manufacturer changes, or professional judgment.

COLOR MATCHING

- Color matching for plastic, vinyl, leather, upholstery, and other materials is performed using professional methods intended to achieve the closest reasonably possible match.

Exact color matching cannot be guaranteed. Color may appear different because of:

• Lighting conditions;

• Surface texture or sheen;

• Material composition;

• Age, wear, fading, or environmental exposure;

• Differences between screens, cameras, photographs, and physical samples;

• Manufacturing variations; or

• Differences between the original material and the replacement material.

- Different materials may reflect and absorb light differently even when their measured or mixed colors are similar.

- Customers should review physical samples whenever possible if precise color coordination is important.

UPHOLSTERY COLORS

- Upholstery materials and colors are subject to supplier and manufacturer availability.

- We may provide physical catalogs, samples, photographs, or digital references to assist with selection. Photographs and screens cannot reliably reproduce the exact color, grain, weave, texture, sheen, or quality of a physical material.

- We will assist the customer in selecting the closest appropriate option reasonably available, but an exact match between different materials or manufacturers cannot be guaranteed.

1992–1997 FORD F-SERIES & BRONCO COLORS

- For certain 1992–1997 Ford F-Series and Bronco applications, Carr Designs may use specialized color formulas developed through previous matching work involving New Old Stock parts and other suitable references.

- These formulas are intended to reproduce the original colors as closely as reasonably possible.

- However, variations may still occur due to differences in materials, production batches, texture, sheen, age, and environmental exposure.

LEATHER CHARACTERISTICS

- Leather is a natural product. Natural grain variations, scars, blemishes, wrinkles, texture differences, and minor color variations may be present.

- These characteristics are inherent to genuine leather and are not necessarily defects. By approving the use of leather, the customer acknowledges and accepts reasonable natural variation.

CUSTOM WORK & HANDCRAFTED VARIATION

- Many services and products provided by Carr Designs are repaired, restored, fabricated, sewn, finished, or assembled by hand.

- Reasonable minor variations in stitching, grain, texture, seam placement, pattern alignment, finish, or other handcrafted details may occur and do not necessarily constitute defects.

DAMAGE & CUSTOMER RESPONSIBILITY

- Carr Designs is not responsible for damage occurring while the property is in the customer’s possession or during removal or installation performed by the customer or another party.

Carr Designs is not responsible for damage caused by:

• Incorrect installation or removal;

• Unauthorized repair, modification, or alteration;

• Failure to follow provided instructions;

• Improper tools or techniques;

• Excessive force;

• Incompatible parts;

• Vehicle defects or conditions unrelated to our work; or

• Customer modifications required to accommodate custom work.

- When our custom work requires the customer or another party to modify, fit, remove, or install related components, the customer assumes responsibility for that work unless Carr Designs has specifically agreed to perform it.

ACTS OF NATURE & CUSTOMER INSURANCE

- Carr Designs is not responsible for loss or damage caused by acts of nature or circumstances beyond our reasonable control, including hail, flooding, fire, storms, extreme weather, theft, or similar events.

- The customer is responsible for maintaining appropriate vehicle, property, shipping, or other insurance coverage for their property.

SHIPPING RESPONSIBILITY

- Carr Designs is not responsible for shipments lost or damaged by a carrier.

- We may assist with a shipping claim when reasonably possible, but responsibility for carrier-related loss or damage remains subject to the carrier’s terms, insurance coverage, declared value, packaging requirements, and claim determination.

- The customer is responsible for packaging property securely and appropriately for shipment to Carr

- Designs unless different arrangements have been made in writing.

REPORTING SHIPPING DAMAGE

- Visible or suspected shipping damage should be reported to Carr Designs immediately after delivery.

- The customer must retain the shipping container, packaging materials, labels, and damaged property as required for carrier inspection or claim processing.

- Delays in reporting damage may prevent or limit the ability to submit a carrier claim. Reports made more than 30 days after delivery will not qualify for assistance with a shipping-damage claim through

Carr Designs.

CUSTOMER-ARRANGED SHIPPING LABELS

- If a customer purchases or requests a shipping label through Carr Designs, the customer is responsible for providing accurate package dimensions, weight, quantity, addresses, and other shipment specifications.

- If a carrier audits or adjusts a shipment because of incorrect information, inadequate packaging, dimensional-weight differences, address corrections, or other customer-provided details, the customer is responsible for all additional charges.

- Carr Designs may invoice the customer for carrier adjustments or other shipping expenses incurred on the customer’s behalf.

ADDRESS DISCREPANCIES

- The customer is responsible for providing a complete and accurate shipping address.

If a shipment incurs correction fees, rerouting fees, return charges, storage charges, or other expenses because of an incorrect or incomplete customer-provided address, the customer is responsible for those charges.

WARRANTY

- Carr Designs warrants its workmanship for 12 months from the original completion or purchase date under normal use and reasonable wear and tear.

- The warranty applies only to defects in work performed by Carr Designs. It does not guarantee that aged, deteriorated, previously repaired, modified, or structurally compromised original components will perform as new.

- Warranty coverage is determined after inspection. Carr Designs may repair or replace warrantable work at its discretion.

The warranty does not cover:

• Normal wear and tear;

• Minor scratches, scuffs, fading, or cosmetic changes resulting from use;

• Damage caused by improper cleaning or maintenance;

• Damage caused by dressings, harsh chemicals, solvents, or unapproved products;

• Neglect, misuse, abuse, accidents, impacts, excessive force, or harmful substances;

• Damage caused by unauthorized repairs, modifications, removal, or installation;

• Damage caused by acts of nature or conditions beyond our control;

• Failure of customer-provided or pre-existing components;

• Vehicle-related defects unrelated to our work;

• Natural leather characteristics or reasonable handcrafted variation;

• Incidental or consequential damages; or

• Shipping containers, packing materials, or other customer-incurred shipping expenses.

WARRANTY PROCEDURE

- To initiate a warranty claim, the customer must contact Carr Designs and provide clear photographs and a description of the concern.

- If Carr Designs determines that the property must be returned for inspection, the customer must provide the shipment dimensions and weight requested by Carr Designs.

- When appropriate, Carr Designs may provide a prepaid shipping label. We do not reimburse independently purchased shipping, packaging, boxes, or other out-of-pocket expenses unless approved in writing beforehand.

- After the property is received, Carr Designs will inspect it and determine whether the concern qualifies for warranty coverage.

If the issue is warrantable, the covered repair will be performed without charge and the property will be returned to the customer as agreed.

If the issue is not warrantable, the customer may:

• Approve a paid repair; or

• Have the property returned without repair after paying applicable inspection, shipping, handling, storage, or other charges.

WARRANTY LIMITATION OF LIABILITY

- Our responsibility under the warranty is limited to repairing or replacing defective work or products at our discretion.

- To the extent permitted by law, Carr Designs is not responsible for indirect, incidental, special, or consequential damages arising from the use of, inability to use, removal of, installation of, or damage to a product or restored component.

DOCUMENTATION POLICY

- Carr Designs documents projects for quality assurance, project management, accountability, warranty verification, insurance purposes, and dispute resolution.

Project records may include:

• Estimate requests;

• Estimates and revisions;

• Signed acknowledgments;

• Emails, messages, and other written communications;

• Before, during, and after photographs or videos;

• Catalog or inspection records describing received property and condition;

• Time and labor records;

• Material, part, and supply records;

• Invoices and payment records;

• Shipping receipts, labels, and tracking information; and

• Photographs of packaging and received or outgoing shipments.

- These business records remain the property of Carr Designs and may be referenced when needed for project verification, warranty evaluation, insurance claims, payment disputes, legal compliance, or quality control.

- Customer-identifying information will not be publicly disclosed without consent except when permitted or required by law, necessary to protect our legal interests, or otherwise allowed under our Privacy Policy.

PAYMENT PROCESSING FEES

- Certain payment methods may be subject to processing fees.

- Applicable fees will be disclosed on the relevant estimate, invoice, payment page, or website checkout page. By submitting payment, the customer agrees to the total amount displayed, including applicable processing fees.

- Fees charged by third-party payment processors are non-refundable.

- For website purchases, an approved cancellation or refund may be reduced by non-refundable processing fees incurred during the original transaction, regardless of whether fulfillment has begun.

RETURNS & REFUNDS

- Repair, restoration, upholstery, refinishing, fabrication, customization, and other service work is performed specifically for each customer. Custom services are non-returnable and non-refundable except when otherwise required by law or expressly agreed to by Carr Designs in writing.

- Custom, personalized, modified, special-order, or made-to-order products are non-returnable and non-refundable.

- By purchasing a made-to-order product, the customer acknowledges and accepts the estimated production timeframe displayed on the product page or otherwise communicated at the time of purchase. Production and shipping timeframes remain estimates and are not guaranteed.

CHARGEBACKS & PAYMENT DISPUTES

- If a customer has a concern regarding a transaction, the customer should contact Carr Designs directly and allow a reasonable opportunity to review and address the issue before initiating a chargeback or payment dispute.

- If a chargeback is filed, Carr Designs may pause all active work, withhold shipment or release of customer property, cancel pending orders when permitted, and suspend future services until the dispute has been resolved.

- Carr Designs may submit estimates, invoices, signed agreements, project documentation, correspondence, photographs, time records, shipment information, proof of approval, and other relevant records when responding to a chargeback.

- An incorrect, abusive, fraudulent, or unsupported chargeback may result in refusal of future services or termination of the business relationship.

- Resolution of a chargeback does not require Carr Designs to continue accepting future projects or transactions from that customer.

STORAGE FEES & ABANDONED PROPERTY

PROPERTY AWAITING APPROVAL, PAYMENT, OR COORDINATION

Property in our possession awaiting estimate approval, deposit payment, invoice payment, customer selections, scheduling, shipping arrangements, or other required action may be subject to a storage fee of $20 per day beginning after seven consecutive calendar days without meaningful communication or required progress from the customer.

Meaningful communication is communication that actively moves the project forward, including:

• Approving or revising an estimate;

• Submitting a required deposit or payment;

• Providing required project selections or authorization;

• Scheduling work;

• Coordinating pickup or shipping; or

• Requesting and receiving written approval for a temporary hold.

- Brief, sporadic, nonresponsive, or non-actionable messages that do not address the required next step do not automatically prevent storage fees from accruing.

- If work cannot commence or proceed for 60 days because of missing approval, payment, selections, or required coordination, Carr Designs may consider the property abandoned to the extent permitted by law.

2. COMPLETED WORK AWAITING PAYMENT, PICKUP, OR DELIVERY

- Completed property that has been invoiced may be subject to a storage fee of $20 per day beginning after seven consecutive calendar days without payment or meaningful coordination regarding pickup or delivery.

- If the customer fails to pay, accept delivery, or coordinate pickup within 60 days after being notified that the property is ready, Carr Designs may consider the property abandoned to the extent permitted by law.

3. GENERAL COMMUNICATION EXPECTATIONS

- Storage fees exist to address projects that occupy production or storage space while stalled because of missing approval, payment, selections, coordination, or customer engagement.

- Carr Designs will generally attempt to remain flexible when customers communicate clearly and remain actively engaged. Temporary holds or alternative arrangements must be mutually approved in writing.

- Failure to respond, selective communication that does not address required next steps, or prolonged inactivity may result in storage fees and eventual abandonment proceedings.

- Carr Designs maintains records of estimates, invoices, emails, text messages, other written communications, and available delivery or read confirmations.

- Communication and follow-through remain the customer’s responsibility.

ABANDONED PROPERTY

- Property will only be treated, retained, sold, used, or disposed of as abandoned to the extent allowed by applicable law.

- Before taking action regarding abandoned property, Carr Designs may provide any notice required by applicable law and may pursue available storage, mechanic’s-lien, artisan’s-lien, collection, or other legal remedies.

- The customer remains responsible for unpaid labor, materials, supplies, parts, outside services, storage, shipping, handling, collection costs, and other amounts lawfully owed.

OVERDUE INVOICES & COLLECTIONS

- Invoices are due upon receipt unless another due date is stated on the invoice.

If an invoice remains unpaid, Carr Designs may suspend work, withhold customer property, assess applicable storage charges, decline additional services, and pursue lawful collection remedies.

- Balances remaining unpaid for more than 60 days after the due date may be referred to a third-party collection agency or legal counsel.

- To the extent permitted by law, the customer is responsible for reasonable costs incurred in collecting an overdue balance, including collection fees, legal fees, court costs, and related expenses.

- Carr Designs may provide a final notice before referring an account for collection. Failure to receive a notice does not eliminate an otherwise valid payment obligation.

- Collection claims will be pursued according to applicable law.

ESTIMATED START DATES, COMPLETION DATES & TURNAROUND TIMES

- Any projected appointment date, start date, completion date, turnaround time, lead time, estimated time of arrival (“ETA”), or other timeframe provided by Carr Designs is an estimate only and is not guaranteed.

Actual timing may change because of:

• The condition of the customer’s property;

• Work discovered during inspection, disassembly, preparation, or production;

• Approved scope or design changes;

• Customer-requested changes;

• Material, part, or supplier availability;

• Vendor, carrier, or shipping delays;

• Production demands;

• Payment-related pauses;

• Delays in receiving customer approvals or selections;

• Equipment failure, illness, emergencies, weather, or other unforeseen events; or

• Other circumstances affecting the project.

- Custom-made products may display estimated production timeframes on their product pages.

- Those timeframes are calculated as described on the applicable product page and remain estimates rather than guaranteed completion or shipping dates.

- Carr Designs is not responsible for losses, scheduling conflicts, missed events, vehicle downtime, rental expenses, or other costs resulting from reliance on an estimated timeframe.

SEVERABILITY

- If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the greatest extent permitted by law.

NO WAIVER

- A delay or failure by Carr Designs to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision later.

- Any exception to these Terms must be approved by Carr Designs in writing. An exception made for one customer, transaction, or circumstance does not establish a continuing exception or change our general policies.

ENTIRE AGREEMENT & PROJECT-SPECIFIC DOCUMENTS

- These Terms, together with the applicable estimate, invoice, signed acknowledgment, approved written correspondence, and Privacy Policy, form the agreement governing the applicable transaction or project.

- Project-specific terms stated on an estimate, invoice, signed acknowledgment, or other written agreement may supplement these Terms. If a clear conflict exists, the more specific project document will control for that particular project unless prohibited by law.

CHANGES TO THESE TERMS

Carr Designs reserves the right to update or amend these Terms at any time. Changes become effective immediately upon publication on our website.

The date shown below identifies the most recent revision.

Last updated: September 3, 2026

OBS Interiors LLC
Doing Business As Carr Designs

customerservice@carrdesigns.co
603-562-9390

Monday–Friday: 9:00 a.m.–5:00 p.m. Mountain Time
Saturday–Sunday: Closed

Rapid City, South Dakota