Frequently Asked Questions
Once your estimate is signed, we will request a $100 appointment deposit. After payment is made, you will receive an appointment. 2 to 4 weeks before your appointment we will provide the address for you to send your project.
Shipping large items can feel overwhelming but it's easier than you might think. Just find an appropriate box that isn't too big or too small and use some protective packaging on the parts. Shipping supplies can be purchased at places such as The UPS Store, Lowes, Home Depot, U-Haul, etc. UPS will package the shipment for you for a fee.
PLEASE NOTE: Shipments MUST include your printed estimate inside the box, so we know the parts are for your project. We many shipments throughout the week and a ton of customer inquiries a day. We will not take the time to cross reference shipping label info with all of our inquiries.
Typically we can can save you a little on shipping by using our corporate account. In order to provide any shipping prices or generate shipping labels we need the following:
- name
- return address
- shipment dimensions
- shipment weight
Once we receive that information we can get a shipping price. Ifyou choose to purchase shipping thru us, we send a QuickBooks invoice. After the invoice is paid, the label is emailed and can be printed and applied to the box to drop off at any UPS drop location.
We take our time packaging parts to return to the customer. We order new shipping supplies by the pallet and do not re use shipping supplies we received parts in. We package things neatly using sufficient amounts of protection. Very rarely do we have things get damaged. But in the unfortunate event something does happen, we have shipping insurance to allow us to receive the parts back, so Carr Designs can make the repairs for no additional charges to the customer.